Refund & Returns Policy


Effective Date: October 14, 2023

1. Introduction

At Oyamz Blue, we are committed to ensuring your satisfaction with our products. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free returns and refunds process. Please read this policy carefully to understand the terms and conditions of returning or requesting a refund for your purchase.

2. Eligibility for Returns and Refunds

  • You may initiate a return or request a refund within 30 days from the date of delivery.
  • To be eligible for a return or refund, the product must be in its original condition, unused, and in its original packaging.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our Customer Support Team at ayodejioyaromade@gmail.com and provide your order number, the reason for the return, and any supporting images if applicable.
  2. Our Customer Support Team will guide you through the return process, providing you with a Return Authorization.
  3. Pack the product securely, including all original packaging and accessories, and clearly mark the Return Authorization on the package.

4. Shipping and Costs

  • The cost of returning the product to us is your responsibility unless the return is due to an error on our part.
  • We recommend using a trackable shipping method to ensure the safe return of your product.
  • Any original shipping charges are non-refundable.

5. Inspection and Refund Process

  • Once we receive your returned product, we will inspect it to ensure it meets the eligibility criteria.
  • If the product is approved for return, we will process the refund using the original payment method.
  • Refunds will be issued within 10 business days after the return is approved.

6. Non-Refundable Items

Some items are non-refundable, including:

  • Products not in their original condition or with damaged packaging.
  • Products that are returned after 30 days from the date of delivery.
  • Personalized or custom-made products.

7. Contact Us

If you have any questions or need assistance with the returns and refunds process, please contact our Customer Support Team:

8. Updates to Policy

We may update this Refunds and Returns Policy to reflect changes in our practices and services. Any updates will be posted on our website with a new effective date.